Our Services

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Berry Cakery Bakery – Terms & Conditions

By placing an order with Berry Cakery Bakery, you acknowledge that you have read, understood, and agreed to the following terms and conditions:

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Payments & Deposits

• A non-refundable deposit equal to 50% of the total order price is required to reserve your date.

• Deposits may be transferred as store credit if at least four (4) weeks’ notice is provided before the scheduled event date.

• Your event date is not reserved until a deposit has been received. Until then, the date remains available to other customers.

• The remaining balance must be paid in full no later than one (1) week before the scheduled pickup or delivery date.

• Payment reminders are not sent. It is the customer’s responsibility to ensure all payments are made on time.

• Orders will not be started or completed until paid in full.

• Late payments may result in delays, cancellation of the order, or forfeiture of the reserved date.

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Order Changes & Cancellations

• Once an event date has been reserved, date changes are subject to availability.

• If your requested new date is unavailable, a $100 rescheduling fee will apply.

• Orders may be canceled at any time due to abusive, threatening, or disrespectful behavior toward Berry Cakery Bakery staff. No refund will be issued in these situations.

• Berry Cakery Bakery reserves the right to refuse service to anyone.

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Rush Orders

• Orders placed within ten (10) days of the event date must be paid in full at the time of booking. Additional rush fees may apply.

• Orders placed within three (3) days of the event date will incur a $75 short-notice fee.

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Flavors & Design Policies

• If a flavor is not selected by the customer, the cake flavor will default to vanilla.

• Berry Cakery Bakery does not offer heel-shaped cake designs.

• Whipped cream frosting is not available for cake exteriors due to stability concerns. Whipped cream may be used for cupcakes or cake fillings only.

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Pickup Policy

• Customers must schedule an exact pickup time.

• If you are unable to arrive at your scheduled pickup time, you must communicate with us in advance.

• Failure to do so may result in a delayed pickup and a $20 inconvenience fee.

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Delivery Policy

• Standard delivery within the Houston area is available starting at $35.

• Delivery may be completed by Berry Cakery Bakery or through a trusted third-party delivery service.

• Berry Cakery Bakery is not responsible for delays caused by weather conditions, traffic, road closures, accidents, or other circumstances beyond our control.

• Delivery times are estimates and cannot be guaranteed.

• Once the order has been delivered and accepted, responsibility for the cake transfers to the customer.

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Cake Care & Transportation

• Cakes are delicate, perishable food items and must be kept in a cool, temperature-controlled environment at all times.

• Cakes should never be left in direct sunlight, warm vehicles, garages, or outdoor environments for extended periods.

• Berry Cakery Bakery is not responsible for damage caused by improper storage, handling, transportation, weather exposure, melting, shifting, or collapse once the cake is out of our possession.

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Setup Services

• Customers are responsible for their own setup unless setup services are purchased.

• Berry Cakery Bakery can provide setup services upon request; however, we are not responsible for damages that occur after setup has been completed.

• Delivery and professional setup services may be purchased for $75.

• This service includes damage protection for transportation-related damages and damages occurring within sixty (60) minutes after setup is completed by Berry Cakery Bakery.

• This protection does not cover damages caused by customers, guests, venue staff, children, animals, weather conditions, or other third parties.

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Product Approval

• Photos of the completed order will be provided on the day of pickup or delivery whenever possible.

• Customers must review these photos and communicate any reasonable concerns before accepting the order.

• By accepting the cake, the customer acknowledges that the order meets their expectations.

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Refund Policy

• Refund requests must be made within twenty-four (24) hours of receiving the order.

• To be considered for a refund, the product must be returned with no more than one (1) slice missing.

• Refunds are issued solely at the discretion of Berry Cakery Bakery.

• No refunds will be issued for damages that occur after pickup, delivery, setup, or acceptance of the order.

Allergens

• Berry Cakery Bakery products are prepared in a kitchen that handles common allergens, including but not limited to dairy, eggs, wheat, soy, peanuts, and tree nuts.

• Products are not allergen-free.

• Customers consume all products at their own risk.

• Berry Cakery Bakery is not liable for allergic reactions or food sensitivities.

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Alcohol-Infused Cakes

• Customers must provide any alcohol used in alcohol-infused cakes.

• Alcohol-infused products are intended only for adults twenty-one (21) years of age or older.

• Berry Cakery Bakery is not responsible for misuse, illegal consumption, or distribution of alcohol after the product has been delivered.

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Cake Stands & Accessories

• Berry Cakery Bakery does not provide cake stands, cupcake stands, or display equipment unless specifically agreed upon in writing.

• Customers are responsible for providing any required stands, risers, or display pieces.

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Agreement

By placing an order, paying a deposit, signing a contract, or booking online, the customer acknowledges and agrees to all terms and conditions listed above. These terms shall be considered legally binding.